[Neil]

*Update*

I've just received the following PM from Okonski....

Just to make sure that I wouldn't be left with a festering unexpected bill after the engineer left on Thursday, I called NTL CS and asked for confirmation as to the amount being billed for the DTV service. The agent looked up my details as said; "You're on the Family Pack, which is £19.95, but you have to add the phone line at £9.95 which will bring it up to £30pm, not including your BB". I explained that this was not the arrangement I agreed to, and was put through to a supervisor at my insistence, where we went through the whole fandango again. It appeared she could drill down to deeper levels of information on my account, and when she returned explained what had transpired.

The product code on my account showed that I would get the Family Pack at £19.95, WITH NO ADDITION for a phone line. Confused? So was I. She went on to explain that there is an ongoing promotion that provides this, but for 12 months only. It is AFTER the year expires, the £9.95 for the phone line kicks in, bringing the total to £29.95. So in answer to my various questions;

1) Telephone has NOT been unbundled, it has simply been discounted by 100% for 12 months.
2) Existing BB users can take advantage of this offer (having DTV) if they do not have it already, the phone service will provided at no cost. They can opt to have it connected or not as they wish.
3) The telephone line rental and Voicemail are free for a year, only additional services and calls are billed.
4) The original CS agent simply entered the promo code to knock off the telephone charge, not explaining it was only for 12 months (naughty!)

I've been asked not to reveal the Promotion number in public (but if you PM me, I'll provide the code on request).

So, if you want DTV, have no use for a phone line, and want to save a promised £144 over the year (and can remember to call them in 12 months to check whether it's unbundled yet) you know what to do!

I'll be re-opening the thread shortly-so please form an orderly queue to say "I told you that it was just the free line rental offer & not unbundled DTV!", & play nicely!