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Originally Posted by scrotnig
How much more of this does the company think the staff can take? Or do they not care any more?
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I'll go for option B.
So the Dial up Tech Support and the Broadband Tech Support have been outsourced. It looks like the In-House techs are going to be outsourced and a lot of collections are now done by agencies instead of actual Ntl staff.
How long before Customer Services are outsourced as well?
It's just another example of how the management don't care about the staff or customers and are only interested in the cash and making things look good on the balance sheet.
