Quote:
|
Originally Posted by Neil
What-have you never heard of a small thing called "keeping the customer informed"?  |
That seems to be what this does, it's listing the problem on the main status page as an ongoing issue.
Quote:
|
Originally Posted by Neil
Either A) ntl are too lame to update the page, or B) they are doing nothing about it.
|
or maybe C) It's a difficult thing to trace so they still haven't located the actual problem.
Quote:
|
Originally Posted by Neil
Either way-it's nowhere near approaching anything resembling good customer service......
|
Well that's your view, not one I particularly share.
The problem is listed in the current issues as an ongoing problem - other than keep adding comments to this along the lines of "nothing more to report" I'm not sure what else you are expecting to see. (I would find such updates a bit irritating after a while, but I can see that some people would prefer this approach
). Anyway, this is all a bit off topic so perhaps we should just agree to dis-agree and leave it at that.
