Cable Forum - View Single Post - NTL Customer Services: Your personal experience

CardiffBaggie · 21-02-2005, 14:18

Been with NTL 6 years. about 8 set top boxes later, made the mistake of signing up to 750k Broadband in December as someone told me the broadband was more reliable than TV. I upgraded to BB Plus but have never been able to activate it.
When I enter my postcode it takes me to NTL Freedom, which is NTL throgh a BT line.
I've had my house from new 6 years ago and have never used BT only NTL ????
Really tempted to return all my NTL gear and give up on them completely.

I must say that I have never received a satisfactory level of service on any of my problems nor have I ever been offered any compensation from them.

I am now about to call them to find out why I have been billed for channels that I never ordered
Was offerec family pack free for a month and they've billed me..aaaagghh

21-02-2005, 14:18	#526
CardiffBaggie Inactive Join Date: Feb 2005 Posts: 4	Re: NTL Customer Services: Your personal experience Been with NTL 6 years. about 8 set top boxes later, made the mistake of signing up to 750k Broadband in December as someone told me the broadband was more reliable than TV. I upgraded to BB Plus but have never been able to activate it. When I enter my postcode it takes me to NTL Freedom, which is NTL throgh a BT line. I've had my house from new 6 years ago and have never used BT only NTL ???? Really tempted to return all my NTL gear and give up on them completely. I must say that I have never received a satisfactory level of service on any of my problems nor have I ever been offered any compensation from them. I am now about to call them to find out why I have been billed for channels that I never ordered Was offerec family pack free for a month and they've billed me..aaaagghh