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setch · 21-02-2005, 14:22

Can anybody from NTL explain what the problem is within the CM postal areas. The service has been bad since late December. I have called NTL again last week and really thought that I was getting somewhere. The customer service guy was really helpful and called me back a couple of times to keep me appraised of what he was doing. I was eventually put through to some technical guys (India I think) and was told my problem would be fixed whilst I was on the phone, I gave them all kinds of information that they requested. Modem S/N, Mac's my Password (god knows why) as I now have to change it. After about 15mins they told that there was a problem in my area and that there was nothing they could do at this time.

How much longer are NTL going to take 37.99 from me every month without providing the service that I am paying for.

Does anybody have the number for Customer Relations?

thanks
Steve

21-02-2005, 14:22	#13
setch Inactive Join Date: Nov 2003 Location: harlow Posts: 214	What is going on in the CM post code areas? Can anybody from NTL explain what the problem is within the CM postal areas. The service has been bad since late December. I have called NTL again last week and really thought that I was getting somewhere. The customer service guy was really helpful and called me back a couple of times to keep me appraised of what he was doing. I was eventually put through to some technical guys (India I think) and was told my problem would be fixed whilst I was on the phone, I gave them all kinds of information that they requested. Modem S/N, Mac's my Password (god knows why) as I now have to change it. After about 15mins they told that there was a problem in my area and that there was nothing they could do at this time. How much longer are NTL going to take 37.99 from me every month without providing the service that I am paying for. Does anybody have the number for Customer Relations? thanks Steve