Cable Forum - View Single Post - NTL Customer Services: Your personal experience

20-02-2005, 19:31

I have no problem with the PRINCIPLE. I'd rather leave a window open on my PC until some-one responds, than be hanging on the phone. I've used interactive support from other companies to good effect. However, NTL need to get their act together wrt 'rogue' staff who just cut you off. One advantage of BB Medic is that it logs the name of the person responsible - no hiding behind false names.

20-02-2005, 19:31	#524
JohnHorb Guest Location: Sale, Cheshire Services: 10MB Broadband, DTV, Telephone Posts: n/a	Re: NTL Customer Services: Your personal experience I have no problem with the PRINCIPLE. I'd rather leave a window open on my PC until some-one responds, than be hanging on the phone. I've used interactive support from other companies to good effect. However, NTL need to get their act together wrt 'rogue' staff who just cut you off. One advantage of BB Medic is that it logs the name of the person responsible - no hiding behind false names.