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Originally Posted by Chrysalis
When I ring customer services why do I get india?
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You wont get India. You may however get to speak to one of the people in Swansea, Manchester or Bellshill who have parents/grandparents etc. from India/Pakistan/Bangladesh.
Some of them have a strong accent and some don't. The same way some of the Scottish or Welsh agents might have strong Scots or Welsh accents and be hard to understand for some people.