Originally Posted by JohnHorb

Having read some of the CS horror stories on here, I decided to give the 'Broadband Medic' interactive support a try. After waiting about 40 minutes for a response, the 'enquiry' was kindly closed by a support rep. I have a screen dump as evidence. The call was allocated to a support rep (the log gives his name). Two seconds later, the log shows him requesting my post code, etc. Two seconds later, the log shows him closing the call because I HAD NOT RESPONDED WITHIN 5 MINUTES! As far as I am concerned, this is equivalent to someone hanging up the phone on me, and is unacceptable.