[Alastair1]

Thanks for the advice.

The list of contacts on this site is more than I've ever been able to get out of NTL and yes I do intend on taking it to the top, although they have still not responded to my first letter of complaint.

The CS folks I have spoken to have always been polite, and I suppose as helpful as they could be. Some obviously have more tech knowledge than others.

I don't have any sky boxes plugged in and I have tried different cables, always plugged into the master socket without any splitters or extensions.

As far as I know they haven't changed any hardware in the cab or at the exchange.

The tech advice is useful as at least it gives me something to suggest to the techs.

Thanks

Alastair