Cable Forum - View Single Post - Long running phone line fault (3 months+)

Alastair1 · 20-02-2005, 08:47

Hi, I've only stumbled across this forum after more than 3 months of trying to resolve a phone line fault with NTL. Maybe someone on here can help.
The details.
I subscribe to unlimited dial up internet access, phone and analog TV and have done for more than 5 years. This fault affects the phone line and consequently my dial up access.
Phone line is dead - no dial tone.
Incoming callers get the engaged tone.
NTL are able to 'fix' the fault by "resetting the switch". They do this every time I report it but it has not been fixed permanently as yet. I've tried 2 computers, 3 different modems and 2 different telephones, all plugged into the master socket with all the extensions unplugged so I am sure the fault is not with my equipment.
NTL have carried out a re-pull and have changed the master socket with no success.

Here's what I've been through!!!

January 2004 - Line installed (services transferred after moving house)
March 2004 - Fault first occurred, techs attended, fault fixed
25 November 04, 08:55 Fault reported
25 November 04, 11:50 Fault 'fixed'
14 December 04, 13:10 Fault reported
14 December 04, 17:00 Fault 'fixed'
14 January 05, 17:55 Fault reported
21 January 05, 09:15 Fault reported
21 January 05, 08:50 Fault 'fixed'
21 January 05, 09:30 Fault reported
21 January 05, 10:00 Fault 'fixed'
21 January 05, 12:40 Fault reported
21 January 05, 14:00 Fault 'fixed'
26 January 05, 19:35 Fault reported - not fixed, techs booked
29 January 05, techs attended - fault 'fixed'
31 January 05, 19:30 Fault reported - not fixed
01 February 05, 08:55 Fault reported
01 February 05, 11:15 Fault 'fixed'
01 February 05, 20:30 Fault re-ocurred - CS closed, unable to report
02 February 05, 08:30 Fault reported
02 February 05, 13:55 Fault 'fixed'
02 February 05 - wrote letter of complaint. To date not been acknowledged
09 February 05, 21:00 Fault re-ocurred - CS closed, unable to report
10 February 05, 12:15 Fault reported - not fixed, techs booked
12 February 05, techs attended - changed master socket
13 February 05, 15:00 Fault re-ocurred - CS closed, unable to report
14 February 05, 09:15 Fault reported - not fixed
14 February 05, 19:55 Reported that fault not fixed
15 February 05, 10:05 Reported AGAIN - still not fixed
15 February 05, 14:00 REPORTED AGAIN! techs booked for 16th
16 February 05, waited all day for techs. No showed up no calls to say why
16 February 05, complained throughout day to CS
17 February 05, was told techs had been in accident and would come today
17 February 05, Re-pull carried out.
19 February 05, Fault has re-ocurred ?, this time the call gets disconnected after a few minutes and when I replace / pick up again there is a clicking sound !

Can anyone help ?

20-02-2005, 08:47	#1
Alastair1 Inactive Join Date: Feb 2005 Location: Reading Posts: 4	Long running phone line fault (3 months+) Hi, I've only stumbled across this forum after more than 3 months of trying to resolve a phone line fault with NTL. Maybe someone on here can help. The details. I subscribe to unlimited dial up internet access, phone and analog TV and have done for more than 5 years. This fault affects the phone line and consequently my dial up access. Phone line is dead - no dial tone. Incoming callers get the engaged tone. NTL are able to 'fix' the fault by "resetting the switch". They do this every time I report it but it has not been fixed permanently as yet. I've tried 2 computers, 3 different modems and 2 different telephones, all plugged into the master socket with all the extensions unplugged so I am sure the fault is not with my equipment. NTL have carried out a re-pull and have changed the master socket with no success. Here's what I've been through!!! January 2004 - Line installed (services transferred after moving house) March 2004 - Fault first occurred, techs attended, fault fixed 25 November 04, 08:55 Fault reported 25 November 04, 11:50 Fault 'fixed' 14 December 04, 13:10 Fault reported 14 December 04, 17:00 Fault 'fixed' 14 January 05, 17:55 Fault reported 21 January 05, 09:15 Fault reported 21 January 05, 08:50 Fault 'fixed' 21 January 05, 09:30 Fault reported 21 January 05, 10:00 Fault 'fixed' 21 January 05, 12:40 Fault reported 21 January 05, 14:00 Fault 'fixed' 26 January 05, 19:35 Fault reported - not fixed, techs booked 29 January 05, techs attended - fault 'fixed' 31 January 05, 19:30 Fault reported - not fixed 01 February 05, 08:55 Fault reported 01 February 05, 11:15 Fault 'fixed' 01 February 05, 20:30 Fault re-ocurred - CS closed, unable to report 02 February 05, 08:30 Fault reported 02 February 05, 13:55 Fault 'fixed' 02 February 05 - wrote letter of complaint. To date not been acknowledged 09 February 05, 21:00 Fault re-ocurred - CS closed, unable to report 10 February 05, 12:15 Fault reported - not fixed, techs booked 12 February 05, techs attended - changed master socket 13 February 05, 15:00 Fault re-ocurred - CS closed, unable to report 14 February 05, 09:15 Fault reported - not fixed 14 February 05, 19:55 Reported that fault not fixed 15 February 05, 10:05 Reported AGAIN - still not fixed 15 February 05, 14:00 REPORTED AGAIN! techs booked for 16th 16 February 05, waited all day for techs. No showed up no calls to say why 16 February 05, complained throughout day to CS 17 February 05, was told techs had been in accident and would come today 17 February 05, Re-pull carried out. 19 February 05, Fault has re-ocurred ?, this time the call gets disconnected after a few minutes and when I replace / pick up again there is a clicking sound ! Can anyone help ?