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Originally Posted by mcmanic
100% - my wife worked in customer support for 10years (nymex,cable&wireless to NTL) - Brighton area which was one of the top call centers performace wise, off course they closed that side of it down make her redundent and all her friends and she was sooooo upset about it too even though the moral at these places isn't great do to NTL short commings lol.
I will never phone a Indian call center EVER whatever comapny, i refuse too by sheer principle of the matter and how it effected us and the support from them is generally lower than back here it seems
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I sympathise and you're 100% right, I have been through redundancy with ntl twice now, luckily I was redeployed but it's sould destroying nonetheless.
I should point out though that none of the Brighton jobs went to India, I believe it was mainly Manchester and Teesside.