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Originally Posted by Okonski
Faced with such overbearing superiority, and an unwillingness to accept that things move on (but probably because nobody told you) why not take an adult approach? I was given the info, placed an order and confirmed the price. I've no axe to grint, hidden agenda or otherwise - I just tell it like it is, and what happened. You are painting yourself into a pretty small corner. If ntl don't deliver what they've promised to me, I'll tell you and take the appropriate action. HOWEVER, if they do, I'm sure you'll just not be content until you get a PDF of my bill showing the charges, and possibly even then you'll complain that's not conclusive proof either. But hey, this is a debate - and just because your contacts might have let you down, doesn't mean that black is white or the moon is made of cheese.
Oh, and whilst we're on the subject, if more and more of us come on reporting in the coming weeks that NTL is accepting our orders for no telephony with NTL, do remember how King Canute felt....
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Which bit of 'ntl have not unbundled telephone services' do you not understand?
I have tested the very page you mention. A dialogue box pops up telling you that you need to order telephone. I know that those dialogue boxes get blocked by some people's PCs depending on the setup. That's what's happened to you.
Please don't tell me that I might be wrong. I'm not. If and when unbundling happens...and is NOT on the agenda as far as I am aware...then I will say so.
As for orders getting processed, certainly in ex Cable & Wireless areas there is NO WAY for you to be billed for TV without the phone. It can't happen.
I am still amazed people are arguing about this.
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Originally Posted by JohnHorb
Rather than slagging each other off, why dont' we just wait and see what happens? Either NTL HAVE unbundled, and not bothered to tell their own staff (unlikely, but not impossible) or someone has c...k up, in which case NTL may well accept responsibility, and allow as a 'one-off'. However, arguing on here is not going to help - it just asggravates people.
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I do seem to be shouting at the wall here, but ntl have NOT unbundled. And the website has NOT been changed...it still insists that the phone is ordered, via a popup dialogue box.
There are certain areas of London where phone is not available, it's perhaps possible that if you enter a postcode for those areas it won't give you the popup box. I don't know, I haven't tested.
But, for anyone still unsure, and for what feels like the 47th time, TV has NOT been unbundled from telephone. I can't make this any clearer.