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Re: faulty cable modem
As Paul has said it will need to be one of the following three numbers you will need to call!
SACM (Langley) 0845 650 0121
SACM (Bromley) 0845 650 0925
STB (broadband only) 0845 650 0125
Tech support are the ones who will need to diagnose the fault and will then arrange to get an engineer to you.
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