Quote:
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Originally Posted by Sparkling_Jules
I ordered a film on front row, I confirmed the purchase put in the pin and the film started. I saw the first 2 minutes of the credits and then it disappeared and went back to front row trailers!
After some time staring at the screen in disbelief I switched the box off and then back on again. I got a message saying there was trouble tuning to what I had been watching and to switch to another channel for a couple of minutes and then back to channel 0 again. By the time the film came back I'd lost 20 minutes of it!
Shall I complain on monday when the helpline is manned?
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Yes. Ring customer services on Monday and they will arrange for this charge to be refunded. No problem.