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Originally Posted by ian@huth
NTL would like all its customers to take all its services, TV, telephone and broadband. Many customers think the same way and have all three services from them. I used to have all three together with Sky and a BT phone. Over a year ago I decided to go for Sky+ and ceased the NTL DTV service as it had been problematic. I also ceased the BT telephone service as there was little to choose between the with my usage and NTL was offering a 5p per hour off peak tier.
This morning at around 11:00am I suddenly lost my broadband connection. I tried to switch to a dial-up connection to see if there was anything on the service status page but guess what, no dialtone. The phone was off as well. Tried ringing my daughter who lives across the road using my mobile but her telephone was giving a number unobtainable tone. Checked the telephone directory for a NTL number and called this on my mobile but got a number unobtainable reponse. Looking through my NTL file I found a faults number and rang that going through the input telephone number and select option messages and ultimately got a recorded message that my area NG17 had an outage which was being investigated by engineers. Service resumed at around 12:15.
This was the first time in several years that I have had a service interuption that has affected me and I am very satisfied with my NTL broadband and telephone services but it has got me thinking. there were things that I wanted to do today with it being my Grandsons birthday and we are expecting visitors that do not know the area and only have landline numbers. You suddenly realise how much you rely on the internet when you cannot access it either using broadband or dial-up. If you have the same provider for both telephone and broadband you can be stuffed. The ideal situation would appear to be to have cable broadband and BT phonline so that you always should have an alternative.
I will give it a little thought but I will probably end up going back to BT for the phoneline. Friends and Family discounts and fully itemised free online bills being a further benefit.
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To be honest, with a BT line you can get some really great deals on phone call charges, 18866 being a prime example, and also talkTalk and many others. Get a BT line and port your number but don't use BT for calls.