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Originally Posted by Okonski
Here's an update. As CS opened at 0900 this morning (0800 183 0123) I called this number which is for 'upgrading customers'. I requested the addition of DTV, and she confirmed I wished to add this to existing BB. I confirmed that I did. She said the price would be £19.95 for the 'Basic Pack' - I said was that the price including phone? She said it was. I said I didn't need that, and just required DTV. Could she confirm I could have the Family Pack at £19.95 without phone? She agreed that I could, and I asked her to confirm this again to remove any doubt. She did so. The order has been accepted, and the install takes place on Thursday.
I appreciate this will be a great disappointment to those here who will continue to assert there has been no change in ntl policy, but for the rest of you if you want DTV on its own, now's the time!
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Yes, but then it just evens out the imbalance (or creates a bigger problem). As they'be now verbally accepted my DTV-only request (complete with Family Pack for just £19.95p m) I trust that'll end the controversy!
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I don't think that this ends the controversy at all. Without hearing a full transcript of the telephone conversation it is impossible to say what and how questions were asked and answered. If you think about it, anyone can have the Family Pack for £19.95, with or without the phone. Maybe a play on words but that doesn't mean that you don't have to pay for a phone.
I would tend to believe what the more informed NTL staff who post on here have had to say on the subject.