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Russ · 19-02-2005, 09:12

Just had to call ntl tech support for my parents because their browsing drops a few minutes after booting up, whilst msn and email remain fine.

Got through to some guy in India.

He asked me to reboot the pc and modem. Told him I'd already tried that, he replied he could not help me until I did it again (why??) so I did.

Still the same.

He told me it was my firewall.

I told him there was no firewall on the computer (they'd been using a router and at the moment I'd taken it out of line). He asked me if I was sure.

Russ resisted the urge to headbutt the desk.

He then told me to disable the XP SP2 firewall.

Russ really resisted the urge to headbutt the desk, instead I chose to inform him again there was no firewall on the machine.

He put me on hold.

He came back and told me he could not ping me so I will need to either lower or uninstall my firewall.

Russ actually headbutted the desk at this point.

He put me on hold again, this time without telling me. He put me on hold for so long I had time to download the freebie Zone Alarm, configure it, reboot and watch it work.

And lo and behold, connection is now fine. I'm not interested in what the problem was as it now seems to be fixed. I then hung up.

But the idiot in India would NOT listen to me and was obssessed with the idea that I MUST have had a firewall, even though I told him there was none 3 times. It's callcentre idiots like that who just won't listen which give them a bad name.

</rant over>

19-02-2005, 09:12	#118
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: NTL Tech support is in India Just had to call ntl tech support for my parents because their browsing drops a few minutes after booting up, whilst msn and email remain fine. Got through to some guy in India. He asked me to reboot the pc and modem. Told him I'd already tried that, he replied he could not help me until I did it again (why??) so I did. Still the same. He told me it was my firewall. I told him there was no firewall on the computer (they'd been using a router and at the moment I'd taken it out of line). He asked me if I was sure. Russ resisted the urge to headbutt the desk. He then told me to disable the XP SP2 firewall. Russ really resisted the urge to headbutt the desk, instead I chose to inform him again there was no firewall on the machine. He put me on hold. He came back and told me he could not ping me so I will need to either lower or uninstall my firewall. Russ actually headbutted the desk at this point. He put me on hold again, this time without telling me. He put me on hold for so long I had time to download the freebie Zone Alarm, configure it, reboot and watch it work. And lo and behold, connection is now fine. I'm not interested in what the problem was as it now seems to be fixed. I then hung up. But the idiot in India would NOT listen to me and was obssessed with the idea that I MUST have had a firewall, even though I told him there was none 3 times. It's callcentre idiots like that who just won't listen which give them a bad name. </rant over> __________________ From Jim Cornette: “Ty, Fy, bye”