[Okonski]

You appear to overlook the fact that (a) the change is in the order form that previously would not allow the selection of services without telephone. Your references are for 'old' pages that are yet unchanged - the usual sloppy ntl practice, so no change there then.

As to 'wasting' a complaint to the ASA, if a company makes an offer on their website, then refses to honour it, then they are in trouble. For you to believe that just because they say something to the contrary elsewhere makes it OK is ludicrous. History has a habit of repeating itself, as I recall BB was ONLY available if you took telephone. It isn't now. Or have you forgotten that? Also with VOIP why on earth would I NEED a telephone line when I could use BB? At the end of the day, the customer chooses, and restrictive practices like this are on the way out. Shame you don't see it that way.