[scrotnig]

I am rather tired of reading on here that ntl customers must be thick or stupid. I can assure you that the ones I speak to are not. Even those who have not been on the internet much have a fair idea of what I mean if I mention a 'download limit'. I've never once come across anyone who failed to understand what I was talking about.

I also worked for all of last year in the department that handles disconnection requests. Want to know how many requests we had to disconnect because of the cap? None. That's right, not a single one in 12 months. And that covers the entire former NW business unit.

So please, no more of these quasi-experts telling me what customers want and what they don't want. I happen to KNOW because I am at the sharp end dealing with it all the time.

Incidentally, I am also regularly pleased to see how honest the sales people are in explaining caps. By the time I need to speak to the customer and I point the cap out, they invariably tell me the salesman told them already.

This is the reality, not the invented fiction.