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Originally Posted by dr wadd
Given that NTL have over 1 million customers, that 5% is actually an awfully large number of people to lose. Further, I'd warrant that the 5% are the kind of people who were early adopters of broadband technology, so there is a strong chance they will have been with this service the longest. NTL are effectively risking losing some of their longest-term customers.
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I just used 95% as an example, it could just as easy be 99.5% as I don't work for NTL and don't know the figures. There is no logical reasoning that would suggest that heavy users are early adaptors or long standing customers. I would think it more likely that heavy users are quite new customers who haven't got tired of trying to download the entire internet yet.