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Originally Posted by ian@huth
No NTL employee has proof of what the majority of their customers "think". What they do have though are usage stats of customers which show the percentage of customers that have a usage pattern that will not involve breach of the caps. A reasonable person would assume that if those stats show that over 95% of customers have a usage pattern below the cap levels then they will not be bothered by the caps. Now, do you consider yourself a reasonable person?
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Given that NTL have over 1 million customers, that 5% is actually an awfully large number of people to lose. Further, I'd warrant that the 5% are the kind of people who were early adopters of broadband technology, so there is a strong chance they will have been with this service the longest. NTL are effectively risking losing some of their longest-term customers.