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Originally Posted by orangebird
So, going back to your 'Never mistake stupidity for acceptance' post, what's the option for ntl then?
CS - That's a capped service.
Cust - Capped? What's that?
CS - Well sir, you may only download so much a day/month/etc
Cust - Right, OK then.
CS - Sorry sir, but I really don't think you understood a word I said. I explain it to you again until I'm satisfied that you understand, ok?
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Well, you're example actually conveys no useful information. So, to answer your question, perhaps conveying useful information would perhaps be a start. If that is how the cap is explained to new customers then it is pushing the fringe of what I would consider an acceptable definition of "explaining".
Besides, this doesn`t address the key point that I originally raised. Staff at NTL are assuming that customers accept the cap and then using that as a basis to berate customers who don`t accept the cap. The first half of that equation is not demonstrably true, so extrapolating any conclusions regarding other customer's opinions of the cap is invalid.