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Originally Posted by dr wadd
There is nothing implied there, I`m stating it as a fact. I have to deal with typical computer users every day in my job, I`m talking from a position of experience.
This is not the same as what Bill Goodland said. He claimed that since the majority of users could not understand what a cap was there was no point in explaining to them. I`m merely pointing out that the majority of customers won`t know what the caps are, I`m making no reference to whether that should be explained or not.
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So, going back to your 'Never mistake stupidity for acceptance' post, what's the option for ntl then?
CS - That's a capped service.
Cust - Capped? What's that?
CS - Well sir, you may only download so much a day/month/etc
Cust - Right, OK then.
CS - Sorry sir, but I really don't think you understood a word I said. I explain it to you again until
I'm satisfied that you understand, ok?
