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Originally Posted by Mark B
I don't follow you. I explain everything to the customer, including the fact that there is a download limit. The customers are generally not stupid and can fathom what that means. If they don't, they usually ask. If they don't understand and don't say so, what am I supposed to do? I'm not psychic.
It always strikes me as odd that ntl are pilloried on here for this sort of thing, yet other companies with much sharper practices are praised as being customer focused.
There remains a certain responsibility upon the customer to check that they know what they are signing up for. It isn't the company's fault if they can't be bothered.
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My point being, the majority of users are upgrading from 56k, they'll have no comprehension of how much download usage they will need. The word "cap" will be a nonsense word to them. I'd be very suprised if ex-56k users didn't change their usage habits over time to take advantage of their new bandwidth. As the weeks/months go on they will realise the true potential of a boradband connection and will understand a cap such as 30gb is insufficient for their needs. But why would BT/NTL/Wanadoo care? They've locked you into a 12 month contract.