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Originally Posted by Hans Gruber
Isn't that the equivalent of telling someone a new model of car comes with a "crankcarbstruterator" to which their reply would be "Oh, I see. So how fast does it go?"
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I don't follow you. I explain everything to the customer, including the fact that there is a download limit. The customers are generally not stupid and can fathom what that means. If they don't, they usually ask. If they don't understand and don't say so, what am I supposed to do? I'm not psychic.
It always strikes me as odd that ntl are pilloried on here for this sort of thing, yet other companies with much sharper practices are praised as being customer focused.
There remains a certain responsibility upon the customer to check that they know what they are signing up for. It isn't the company's fault if they can't be bothered.