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Originally Posted by dr wadd
Are most customers happy with caps, or is it actually that most customers are ignorant of the caps? It's not as though NTL went out of their way to publicise them when they were first introduced.
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Whenever I deal with a new broadband booking, which is about 10 to 20 times a day now, I always mention it, and not one person has ever batted an eyelid.
Sorry if this disappoints the anti-cappers. In an ideal world I'd prefer no caps too, but since a small minority always abuse things they have become necessary. As long as they don't impact unfairly on the vast majority of users, then I am cautiously in favour. I do think the 1mb/3gb cap is too tight though, as I have said before. But at least existing users won't be forced onto that against their will, which is good.