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Originally Posted by paul_v42
Had this been reported in the correct manner it would have been picked up, and hopfully resolved, in the same working week.
Paul
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NTL must have a flaw in their internal procedures then, I have called the Broadband helpdesk, customer support and customer relations lots of times since just after Christmas when the service was none existent, problems still exists. But in their defense, I must admit it is slowly getting better, but still not worth the £37.99 a month that I pay for a 1.5 meg service. My current service seems like 56kb at times. Only a hour ago, it took 20 minutes to retrieve 3 small e-mails with no attachments. You can be browsing a site and then puff, it's gone. Wait five minutes and it's back. It is consistently like this all day everyday with the odd exception where it works as you would expect.
I will be glad when the upgrades arrive, at least I will be able to save money by paying the new lower price for 1.5 Mb. There is currently no way that I will pay NTL £25 for the upgrade fee for zero improvement on my service.
I may switch to Sky before year end anyway, they are coming out with the High Def TV service next year and I can also get 1Mb via ADSL.
Setch