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Originally Posted by orangebird
I appreciate what you're saying  There's no problems as far as I'm aware about out internal IT support going to India. I have contact with them on a daily basis and have noticed no decrease in quality of service. How about moaning about sub standard service when it actually happens? Rather than complaining about a process that is NOT customer facing, never will be and is not affecting the ultimate service the external customer receives?
I think title of this thread is incredibly (OR DELIBERATELY) misleading too IMO.  |
OB, I am not moaning about sub standard service or complaining about a process that is not customer facing. I am trying to correct the statements that you keep making that this change will not impact on the service a customer receives. Anything that happens within NTL has the potential to affect customers. Even a toilet that the cleaner hasn't cleaned properly, a badly made cup of tea or an argument a CSR has had with the car park attendant can affect customer service.
