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Originally Posted by orangebird
Kits, it's not about 'employee or customer'. It's about correcting the trail of this particular thread. The tech support info in this thread has NOTHING to do with customers, and will not affect them as such.  |
OB, with all due respect, all NTL staff and outsourced services are there to provide one thing, a set of products and services that are sold to customers. The thread was started by Neil posting an article which appeared on the Register. I know very well that the outsourced department is only to help NTL staff with problems with their PCs, etc but if that support isn't up to scratch it CAN affect the internal workings of NTL and COULD have an impact on customers. The outsourced support may well be first class and we as customers may never be affected by this change, I don't know. However, if the support is in the same class as what some customers say they are getting from outsourced customer facing support then it must impact on the internal workings of NTL and ultimately the customer. I have never had contact myself with any India based customer facing support so cannot comment on it.