[orangebird]

Originally Posted by Ignition

Not that anyone in mid-rant will care but is it worth mentioning that it wasn't an ntl department that was outsourced. Desktop IT support was already outsourced to IBM and the ntl support was moved to IBM India from the UK offices.

So... it stayed with the same company, has no effect on ntl customers only staff, and wasn't done by ntl...

Of course why disturb a good rant shop with facts

EDIT: Honestly this doesn't affect customers in any way, we still have onsite desktop support. Knock-on effects amazingly minimal, just logging calls and first line support that's been moved.
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Talking of which the coffee machine on the 2nd floor near our office has been broken for a while, the extra effort of having to go to another coffee machine is killing us.
Anyone wanna rant about our coffee machine repair?