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Originally Posted by Horace
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I have no children here to control, but I do know families where the parents work and can't sit over their children 24/7 to watch how much they download, even if they knew how to monitor their usage.
When using a PC it's not particularly obvious that someone is downloading gigs worth of movies in the background when they're playing a game or whatever, remember, we live in a society where the youngest members of a family are often far more tech savvy than their bill paying parents. Do a survey of NTL customers and find out how many know what task manager is or how many megabytes are in a gigabyte.
I guess NTL want superfit parents running back and forward checking on their childrens usage by using bandwidth monitoring software with the parents pointing out what they can and can't download, calculator in hand. You really don't have a clue and need to move into the real world.
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It is a parents duty to educate their children and teach them what is right and what is wrong. If you have never had children you are not speaking from experience. I have had children and do know what I am talking about. It is possible for children to misuse the telephone and run up bills which can be astronomical at the side of what a broadband bill is. The thing there is that you won't know about the massive bill until it pops through your letterbox. It is easier to monitor broadband usage than it is telephone usage. If the kids use up your broadband allowance then you may have the inconvenience of having a lower speed for a few days or could be weeks but that is livable with unlike a telephone bill which has to be paid. I do live in the real world and have more of a clue than you seem to have.
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Originally Posted by Horace
Because NTL amongst other companies grew big and fat from people using their internet in an unrestricted environment.First the carrot, now the stick. For the most part you don't find people watching the clock when using the net, we grew out of that when broadband became an affordable possiblilty and left 56k behind, now NTL want the stopwatch to start ticking again. Maybe CUT should restart their campaigning.
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I think that statement illustrates just who has a clue and who hasn't. NTL has not grown big and fat, quite the opposite, it is riddled with debt. You have to realise that customers have to pay the cost of the service that they are using and a little bit more to provide an income to the people who have invested in the company. Unfortunately some users regard an unlimited service as a licence to use as much of it as they can and refuse to voluntarily moderate their usage to the usage pattern that the price is modelled on so that the service can continue to operate at the cheap price that it is.
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Originally Posted by Horace
I don't want an unlimited service, but I do want NTL to survive as a company. If it's making money now with all those nasty leeching pirates selling DVD's and XBox games why change things, hell scrap the speed upgrades and leave the soft caps as they are.Then put the monitoring in place and boot the 200gig per month downloaders. Problem is, NTL want headline grabbing speeds to attract people to cable away from DSL(remember to read the small print guys!) but don't want to finance the necessary network upgrades.
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Is NTL making money now and if it is, is it making enough to finance network upgrades and maintenance? Whether it is or not, NTL is still spending money upgrading the network. Most NTL customers have a usage pattern that is within the level of the caps and will welcome the upgrade in speeds. Faster speeds don't mean that you have to download more.
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Originally Posted by Doofy
What would NTL consider heavy use before the letters and the caps come in? I must say that as it is at the moment i have never received anything from NTL no matter what i downloaded.
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I would say anything that is in excess of their present soft caps is considered heavy use. Letters may not have been sent out in the past but I think they may be in the future. A lot may depend on how customers usage alters with the new speeds. NTL may have plans to cater for the heavier user, watch these forums as any details will probably be seen on here first.