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I thought I would save some money BUT I was wrong
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17-02-2005, 11:01
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Doofy
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Join Date: Jan 2004
Posts: 411
Re: I thought I would save some money BUT I was wrong
Very similar to my problems with NTL billing, i received my phone bill and modem bill, duly paid it at a paypoint. ( Not trusting NTL with a DD ever again) 2 weeks later received a final demand for the paid bill, rang up CS was told they could not find it on there systems so i must pay it again, i have a receipt i can fax it to you i replied no can do i had to pay it again and when it appeared at there end they would credit it back to me. I told them no chance but my other half paid it as they threatened to disconnect my services. Two months later i received my bill but in duplicate. Identical same amount, same number of calls at the same times on the same days, i paid this bill then sod me i got another final reminder rang up CS they told me they had the payment for one bill but not the other, i told them the other bill was just a duplicate of the one i paid but they still insist it was another bill. I pointed out politely that the dates were the same the same numbers etc etc, but no go it is a seperste bill and they want it. All in all i am at my wits end with NTL i had my phone line take out and back to BT gave NTL 30 days notice in writing before hand rang them to confirm this and was told we have no record of this (surprise surprise) and they will keep billing me for a phone line i no longer have. The letters and final reminders keep coming for a bill i dont owe and the threats from them are getting beyond a joke, i really am at my wits end.
Doofy
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