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Originally Posted by ideoplastic
Having waited for years for BT to enable the local exchange for Broadband,
I decided to approach NTL to subscribe to their Cable/Broadband service, seeing
that nearly all my neighbours already have the service.
Made some phone calls to them with intention of subscribing to the service and each
time I was told they get back to me, something which never happened.
Then 3 months after making the enquiries I get a letter telling me they cannot provide me
with the service. That's it no explanation why. I'm so ****ed off by this that I will be writing
to the regulator to lodge a formal complaint, since NTLs attitude seems prejudiced and
discriminatory. The fact that the company keeps bombarding me with unwanted literature
even after declining to provide me with the service without explanation will no doubt form
part of my submission to the regulator.
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Unfortunately, if cable is not available at your property, then you can't have the service. ntl are not under any legal obligation to provide a service, unlike BT.
Whilst I agree it's frustrating to keep getting adverts etc, there is no realistic way to control these on a house to house level, distributors will only work off postcode sectors, so if part of one sector is cabled and the other isn't, generally all houses in that sector will get leaflets.
I'm just letting you know this before you write to OFCOM, as this is pretty much what they will tell you.
Also bear in mind OFCOM won't even look at a complaint until you've exhausted all avenues for ntl to resolve it...you can't just go straight to OFCOM just because you're a bit annoyed.