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Originally Posted by orangebird
That 'if' is pointless. ntl are not likely to lose 64.5% of their customer base. There were threats and crys of 'we're off' when the first cap was announced. And what's happened since? ntl have gained net custom quarter upon quarter.  |
As stated by Hans Gruber, NTL haven't enforced the cap or actually TOLD anyone it was introduced (short of sneaking it into the AUP last thing on a friday).
I can imagine how the conversations @ Tech support are going to go though
Customer : "My internet has gone very slow"
TS: "Yes, you've downloaded more than 3Gb"
Customer: "So? My connection is 1Mb now isn't it? so I can download faster...."
TS: "Yes, but only up to 3GB per month"
Customer: "How long does it take to hit that limit?"
TS: "around 3 hours of use"
Customer: "This never used to happen"
TS: "it does now sir, we've made your connection faster"
Customer: "But it's slower??!!"
TS: "It is NOW, you've used it on for 3hours and we don't want you to"
It'd make me leave.
IMHO even those who were staying because they were unaware of the caps existance or unaffected by will not tolerate their "always on, High speed Broadband" suddenly being slower than dial up and if NTL this they will then they are even more short sighted that they initially appeared.
I've always said that when / if the caps are enforced I'll leave. I will
Not that NTL care, the only business they care about is new business.