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Originally Posted by Jip
Hi i'm in the stockport area, and i'm having the same problems. After phoning up ntl several times, we(me and some guys at ntl) decided my area is on an overloaded upstream(or something).
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Nothing overloaded on your uBR, just unbalanced, too moany modems on one stream, plenty of capacity there + will arrange full rebalance shortly.
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When capacity reaches 80% it is flagged up as a problem on their system, once this happens a few times the people on the network side of ntl put a plan together to resolve the issue. He told me theres 2 things they do:
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Flagged well before getting to 80%, but still never mind.
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1. Just split the cable in the area so it can cope with capacity.
(takes about 2 weeks)
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2 weeks, if only it were that easy to just split it. You also need to add some new kit for the new segment to connect to, as well as possibly building new node, new fibre pull which will be kilometres long, etc.
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2. Put a new switch in or something which could affect all of britains network.
(takes about 2 months, if they decide thats a good idea which they would hesitate to do)
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Totally unnecessary for local network issues, there is no congestion at all on the core network right now, which is where something that could affect the entire ntl network would have to go, it's all operating at below 40% utilisation on all links.
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But at the end of the day mines been like this for over a month, i'm on spc1-asht1-3-0-cust51.bagu.broadband.ntl.com. I've phoned up 4 times, aparently they did 'maintenance' in my area but i notice a half decent ping for 1 day and it went back up.
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I think you'll find your ping is fine again now sir.
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Also i've been told mines been flagged up a few times on their system but i think the guy on the phone was lying because he was a cock.
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So its just a matter of waiting 
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Wait over, check your latency.
On the subject of upgrades they are not suspended, only upgrades that may be stopped are those that would be done in overtime and aren't part of an upgrade project. Leicester is part of a project to improve its' network.