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mosaddique · 15-02-2005, 20:39

I have been with NTL since September 2001.
My experience with NTL is similar to most posters.

Their technology is very good and works well. However, the problems occur when you either develop a fault (I have had a few) or they mess with your billing (I have had a few of these as well). Then it is like trying to move a mountain.

They were originally very poor at communicating changes to your account. One time they suddenly started charging me more and claimed that I had been notified which was not true. I should know as I am very particular about my accounts and correspondence. An indication of this is I have the original flyer which was put through our letter box when they first cabled up our area all those years back and were touting for custom. Also it was dial up then not broadband.

One time I got so angry that I requested the person on the helpline who was being rude to disconnect me and be done with it and he did!!! I did not think he had the power to act that way.

I have often been on the brink of leaving and going ADSL due to their poor support, but have been held back from doing so because I believe their technology (cable) is better than ADSL.

Finally as a 300K user I am not sure that I am looking forward to their more recent change. I will probably opt to stay on 300K with the 30 GB limit rather than the 1 MB with 3 GB limit which seems a bit mean but understandable. I would have preferred 600K with a higher cap.

15-02-2005, 20:39	#18
mosaddique Inactive Join Date: Mar 2004 Posts: 14	Re: i have been with ntl for I have been with NTL since September 2001. My experience with NTL is similar to most posters. Their technology is very good and works well. However, the problems occur when you either develop a fault (I have had a few) or they mess with your billing (I have had a few of these as well). Then it is like trying to move a mountain. They were originally very poor at communicating changes to your account. One time they suddenly started charging me more and claimed that I had been notified which was not true. I should know as I am very particular about my accounts and correspondence. An indication of this is I have the original flyer which was put through our letter box when they first cabled up our area all those years back and were touting for custom. Also it was dial up then not broadband. One time I got so angry that I requested the person on the helpline who was being rude to disconnect me and be done with it and he did!!! I did not think he had the power to act that way. I have often been on the brink of leaving and going ADSL due to their poor support, but have been held back from doing so because I believe their technology (cable) is better than ADSL. Finally as a 300K user I am not sure that I am looking forward to their more recent change. I will probably opt to stay on 300K with the 30 GB limit rather than the 1 MB with 3 GB limit which seems a bit mean but understandable. I would have preferred 600K with a higher cap.