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Originally Posted by garyparson
So as I'm on a Pace box, do I have to wait for an engineer to come round and fit a samsung box? Would I get a refund on my service if I have to wait a few years til someone from NTL gets off their backside and actually comes round to fit one? I'd assume so seeing as I'd be paying for a service that is not 'as decscribed' Again. (still waiting for them to fix the sound they cocked up two years ago)
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It depends. If you're currently on 300k, you'll get upgraded to 1Mb, still running through the Pace box. If you're currently on 750k, you'll need to ring up to arrange the upgrade to 2Mb and an engineer appointment to swap the box.
AFAIK, the processes have not yet been put in place to allow a box swap for the new speeds.