I bought my NTL cable internet package early on, and chose the option to buy the modem to save money in the long run. So I basically spend £20 a month for the 750 connection rather than £25, although I was told on the support line - after an hour of waiting - that I will probably lose this soon, with no modem replacement unless it falls down the stairs. Although they also told me I wasn't registered at the time and that my connection would stop any minute, and they didn't know how it was still going (was connected for years, and was quite funny when we then waited for it drop out for a few minutes - and it never did), so you can believe anything
.
Anyhows, NTL at the time pointed me at a website to get the modem, which I believe they did for purchase or hire (you had an option on the website if I remember rightly), and you had no option but to pick the Motorola Surfboard SB4100, which has worked fine during all speed increases.
Since this post indicates you have to have a Samsung modem to access the 2mbit speeds, is this also true for the Motorola? I gather that pretty much no-one got the Motorola from NTL, but all web searches seem to indicate it can handle 38mbits. So unless there is another issue other than max speed, will the Motorola be fine for the new speed increases, or will I need a new modem? In which case do I need to chuck it down the stairs, or will NTL give me a new one FOC?
Cheers