Cable Forum - View Single Post - NTL Customer Services: Your personal experience

flook · 15-02-2005, 16:27

Called NTL customer services this morning to enquire about upgrading my BB connection. I was told that I'd have to have a new STB (I knew that, thats the reason for the call in the first place). Within 2 minutes, a very helpful lady had booked an engineer visit for next week, and given me a time window. Excellent service, friendly, helpful, knowledgeable and informative.

If of course the engineer fails to show, the internet vanishes without trace, or my tv fades to black and white next week, you'll be the first to know

15-02-2005, 16:27	#520
flook Inactive Join Date: Feb 2005 Location: out Stockport way Age: 60 Services: NTL TV, phone NTL 4mb Posts: 28	Re: NTL Customer Services: Your personal experience Called NTL customer services this morning to enquire about upgrading my BB connection. I was told that I'd have to have a new STB (I knew that, thats the reason for the call in the first place). Within 2 minutes, a very helpful lady had booked an engineer visit for next week, and given me a time window. Excellent service, friendly, helpful, knowledgeable and informative. If of course the engineer fails to show, the internet vanishes without trace, or my tv fades to black and white next week, you'll be the first to know