If you've had a peaceful time with ntl, then heartest congratulations !
It's all fine and dandy up until something goes wrong. When it does, then big time trouble !!!
Will someone in the management structure give those poor individuals a break, and actually teach them the workings of the computer system they're sitting in front of, before they're set loose on the public. I spoke to so many of them, who were adament that I couldn't get copy telephone bills, or that they had been sent out and lost in the post. Actually more than one person was kind enough to intimate that i was a liar !! Far from good relations there. The only reason I wanted copies, to excersise my right of looking at the telephone bill, was because apparently a nil bill is never sent out to customers. It wasn't as if it was a true nil bill either. Messing up the Broadband invoicing led to numerous credits.
I did find one member of staff in the end who sent me copies of these elusive bills through the post. She couldn't understand what the problem had been.
NEITHER DID I.