[Neil]

Originally Posted by ntl

Q5. I've got a firewall and it keeps telling me that I'm being hacked by ntl. It even lists the address of the ntl office from which I'm being hacked and the name of the employee that is hacking me. Is there anything I can do?

A5. When a firewall detects a connection attempt from another computer, the attempt will be recorded in a log file along with the other computer's IP Address. As a company, ntl has been allocated a block of IP addresses that as a company can use and which we can also allocate to our customers. In addition to logging information in a file, some firewalls will attempt to be of further use. Some firewalls or security software will attempt to identify the administrators of an IP address that has been recorded, by a firewall by retrieving the names, work place addresses and contact details of those administrators from publicly available records. If your firewall or security software indicates the names, work addresses or contact details of ntl employees, your firewall is identifying the administrators for that IP address - the administrators are not trying to hack your computer.

We would request that you do not attempt to contact those people listed in such records with network or computer abuse reports. While they will forward your complaints to the relevant department, there may be a delay in processing your report if it has to be forwarded to the abuse department - please direct any abuse reports to ntl AUP Team.

http://www.ntlworld.com/help/aup/aupFAQ.html