Quote:
Originally posted by testcard
I phoned Comet check stock at my local store. Forty five minutes and three calls I gave up. There is no direct number for my local shop. This applies at many 'local' shops.
I understand the point of central handling in certain cases. However a local inquiry can not be dealt with properly by a call centre.
My other point,being very tight,it costs me money to phone a 'lo-call number' rather than use my 'calls unlimited'.
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Umm Kingfisher are very good at having pointless call centres, my TL's comment 'I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t think we really offer any sort of customer service compared to the stores do you?'. (I no longer work for Kingfisher)