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Originally Posted by andyl
Discovered from this that BT also offer a dedicated Service Status freephone number. Presumably just a pre-record but good idea for helping keep the tech support lines unclogged. Do NTL do this (not seen it if they do)? Sorry might have, as usual, veered this one slightly off topic 
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There's an option for "Faults" if you phone CS (freephone). IIRC, it has prerecorded messages detailing any major problems.
And now back to the topic