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Acropolis · 14-02-2005, 17:37

a new modem wont work too well with old software as it has been updated, my suggestion would be to ring CS and speak to a team leader, explain the situation and if they are unwilling to sort anything out, then ask them to ring tech support whilst you are on the phone and see if they will do a 3 way with tech support and you might get to the bottom of it that way.

failing that blag a fault to get an engineer out to your house and if you get a good one then he will more than likely sort it out for you when he is there, i did it many times for customers.

14-02-2005, 17:37	#2
Acropolis Inactive Join Date: Feb 2005 Location: West Midlands Age: 47 Posts: 79	Re: HELP! Modem registered to wrong address a new modem wont work too well with old software as it has been updated, my suggestion would be to ring CS and speak to a team leader, explain the situation and if they are unwilling to sort anything out, then ask them to ring tech support whilst you are on the phone and see if they will do a 3 way with tech support and you might get to the bottom of it that way. failing that blag a fault to get an engineer out to your house and if you get a good one then he will more than likely sort it out for you when he is there, i did it many times for customers.