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Stouffer · 14-02-2005, 17:49

I've had a few problems in my time (2 modems just stopped and customer relations is poor) but (up until december) I thought they were good enough as a company...

But then i recieve my bill for 4 months backdated, which I "hadn't" paid. Well, I hadn't paid according to them, but my past 4 bank statements all showed that I had. I've been waiting over a month now, and all they can advise is that I send them my bank statements to prove to them that I have paid. Although in the interest of fairness, I think they should prove to me I haven't paid.

3 days of numerous calls to CS, all I get is crap from morons on the other end. I'm sick of these call centres they use. Barely even able to speak English, which never helps. Then one of their employees even had the cheek to call me a liar. I asked to speak to his supervisor, and also took his name down. The supervisor was just as arrogant, but the best part of all was, the original idiot I spoke to, I asked his name so I could put in a complaint. He claimed his name was, wait for it, Mr NTL. I just laughed and hung up on him. The problem has been sorted now though, but I still feel it's a bad thing when a company has a lost payments department. Maybe just a general complaints area, but one devoted to lost payments I find a little worrying to say the least.

14-02-2005, 17:49	#12
Stouffer Inactive Join Date: Jun 2004 Posts: 31	Re: i have been with ntl for I've had a few problems in my time (2 modems just stopped and customer relations is poor) but (up until december) I thought they were good enough as a company... But then i recieve my bill for 4 months backdated, which I "hadn't" paid. Well, I hadn't paid according to them, but my past 4 bank statements all showed that I had. I've been waiting over a month now, and all they can advise is that I send them my bank statements to prove to them that I have paid. Although in the interest of fairness, I think they should prove to me I haven't paid. 3 days of numerous calls to CS, all I get is crap from morons on the other end. I'm sick of these call centres they use. Barely even able to speak English, which never helps. Then one of their employees even had the cheek to call me a liar. I asked to speak to his supervisor, and also took his name down. The supervisor was just as arrogant, but the best part of all was, the original idiot I spoke to, I asked his name so I could put in a complaint. He claimed his name was, wait for it, Mr NTL. I just laughed and hung up on him. The problem has been sorted now though, but I still feel it's a bad thing when a company has a lost payments department. Maybe just a general complaints area, but one devoted to lost payments I find a little worrying to say the least.