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Originally Posted by Strzelecki
Er I'm in the Midlands, Stoke-on-Trent, and every time I've booked an engineer I've made certain they won't need access to my house so I don't have to stay in.
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Who did you tell this too? They should have informed you this was not possible. Customers need to be in for the entire timeslot no matter what the fault is. This is so we can verify that the work has been carried out and they services are working correctly. Faults/CMC should never have said that you do not need to be in the premises. I know this can be a problem for customers who work during the week but unfortunetly that's the way of things.
Paul