Cable Forum - View Single Post - NTL Samsung Box

nfs6600 · 13-02-2005, 20:07

"Saturday could take 5 days to fix weekday evenings at least 3"

How do you come to this conclusion? How many techs have you actually had round? Who have you talked to at customer services/faults etc ? If I came accross such a problem I can promise you would not get such problems. For you to have this problem for so long I find it unbelivebale. It can't be a case of techs coming round, fixing i and then it becoming fauly again, this simply doesnt happen with such occourance.

Something must not be getting fed back to the office staff who deal with your area.

As much as we dislike escalations I suggest you get it as high as you can to get a technician out to give a complete survey of what needs doing. Hopfully we can then work together to get your services back to how they should be

Paul

13-02-2005, 20:07	#55
nfs6600 cf.geek Join Date: Feb 2005 Location: A House Age: 42 Services: All Posts: 592	Re: NTL Samsung Box - a mind of its own! "Saturday could take 5 days to fix weekday evenings at least 3" How do you come to this conclusion? How many techs have you actually had round? Who have you talked to at customer services/faults etc ? If I came accross such a problem I can promise you would not get such problems. For you to have this problem for so long I find it unbelivebale. It can't be a case of techs coming round, fixing i and then it becoming fauly again, this simply doesnt happen with such occourance. Something must not be getting fed back to the office staff who deal with your area. As much as we dislike escalations I suggest you get it as high as you can to get a technician out to give a complete survey of what needs doing. Hopfully we can then work together to get your services back to how they should be Paul