[kzthou]

Originally Posted by paul_v42

Has it occoured that this could be an account problem and not one actually with your equiptment? DO you have sufficient signals coming into the property? having so many boxes might require additional cabling to be pulled to the omni if the present cabling is not sufficient.

Have two cables running into thehouse

Good, don't go, sky are evil.



Get it escalated to a T/L or Manager. Even better if you goto the MD's office as these get fault calls dealt with same day. Also, if your concerned about time being taken off work, go for a saturday or after hours appointment.

Saturday could take 5 days to fix weekday evenings at least 3


For the vast majority of customers the service is excellent (ok, lets not go that far) Everyone I know, family, friends, workmates, have hardly ever had problems with ntl. When they do, it's just a case of something our end rather then with the customers equiptment so no need to wait in for a technician to show.

Hope you get your problems rectified asap, check your PM's!

I never had any problems before moving house 4 months ago have been a customer for 4 yrs plus

Paul