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Originally Posted by kzthou
Ok I am greatly Pi**ed off with NTl's attitude and their ability to fix problems. In 2 months I have had loss of channels on a regular basis and despite many visits by engineers got nowhere.
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Has it occoured that this could be an account problem and not one actually with your equiptment? DO you have sufficient signals coming into the property? having so many boxes might require additional cabling to be pulled to the omni if the present cabling is not sufficient.
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I do not want to go to SKY as I would need two dishes (planning problems) to acieve the same number of channels. My inlaws who live with us cannot afford the charges.
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Good, don't go, sky are evil.
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Ntl's are high enough. So for my £1800 per year I would expect a better level of service i.e a faster response to fix the software problem with widescreen not 8 months.
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Get it escalated to a T/L or Manager. Even better if you goto the MD's office as these get fault calls dealt with same day. Also, if your concerned about time being taken off work, go for a saturday or after hours appointment.
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Why are you defending NTL so much. The service they should provide can be excellent and promises much. But the attitude of the company as a whole seems to be once we have you contracted we do not care about you.
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For the vast majority of customers the service is excellent (ok, lets not go that far) Everyone I know, family, friends, workmates, have hardly ever had problems with ntl. When they do, it's just a case of something our end rather then with the customers equiptment so no need to wait in for a technician to show.
Hope you get your problems rectified asap, check your PM's!
Paul