[kzthou]

Ok I am greatly Pi**ed off with NTl's attitude and their ability to fix problems. In 2 months I have had loss of channels on a regular basis and despite many visits by engineers got nowhere. I do not want to go to SKY as I would need two dishes (planning problems) to acieve the same number of channels. My inlaws who live with us cannot afford the charges. Ntl's are high enough. So for my £1800 per year I would expect a better level of service i.e a faster response to fix the software problem with widescreen not 8 months. A fix for my loss of channels for which I sometimes, when the losses are bad need an engineer during the week ,which generally (not always) means 9-5. (and half a day off work)
Microsoft are (and this is from the horses mouth) releasing patches and were finding (6 months ago) that the "hackers" were then writing exploits within two weeks of the release. I am talking patches.
why can't NTL release a patch or patched release of their software only making the necessary modifications for major problems or put the carrier signal back to cure the problem.
I have found that i need to reboot at least 3 times an evening to cure this and if I am recording the program whilst out I then cannot "fix" the wider than widescreen problem. The software is turning the Samsung boxes into a faulty status.
Why are you defending NTL so much. The service they should provide can be excellent and promises much. But the attitude of the company as a whole seems to be once we have you contracted we do not care about you.